Junior Account Manager @ Leading Programmatic Company

    Overview

    • Category - Campaign Management, Digital Marketing
    • Salary - £25-32k
    • Location - London, UK
    • Date Posted - Aug 12, 2015
    • Description -

    The Company

    From sizzling start-up to front-page IPO to pre-eminent ad-tech player, this client has relied on its growing team of bold, innovative, and lovable nerds every step of the way. Join us as we continue to reach new frontiers and fuel incredible success for our customers.

    The Junior Account Manager of Client Services is responsible for the hands on management of advertiser campaigns, in partnership with Media Sales, to ensure best in market customer service, overall campaign success, and high levels of customer happiness. This person will work closely with other organizations, including: Professional Services, Sales, Ad Operations and Analytics, to provide day-to-day campaign management. They will also be responsible for developing/maintaining long lasting customer relationships.

    Roles & Responsibilities

    · Manage multiple advertiser and agency accounts; develop positive working relationships with all customers touch points.

    · Work closely with Ad Operations, on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, trouble-shooting and QA.

    · Work closely with Analytics and Ad Operations, to determine root causes for customer success or failure, and drive requirements for product or process enhancement and development as needed.

    · Partner with internal cross functional partners to understand customer goals and key performance metrics, and then utilize all resources and analytical tools to ensure we far exceed those goals throughout the campaign.

    · Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal.

    · Prepare campaign insights reporting, including analysis and research leveraging 3rd party performance and delivery data.

    · Manage weekly campaign status documents for internal review with sales, operations, analysts and executives.

    · Work closely with Finance on billing set up and invoicing.

    · Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.

    · Adhere to established processes and workflows, as it relates to campaign set-up and pixel placement strategy, creative execution (including dynamic creative), ad trafficking, campaign management and any trouble-shooting necessary with pixels, creative assets, and campaign reporting. Provide input on new processes and work flows as needed.

    · Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.

    Requirements

    · Must be nerdy AND loveable

    · A big data enthusiast who's eager to utilize our AI data to ensure optimal campaigns for our clients.

    · Client facing experience -- Able to tailor communication to both internal and external teams.

    · A people person -- Comfortable with collaboration and can build internal relationships with cross-functional teams (sales/analytics/Ad Operations).

    · Eager to work in a start-up environment that will be rapidly changing.

    · Good digital background (2-4 years experience)

    · Superior time management and multi-tasking skills

    · Team lead or project management skills.

    · Willingness to do whatever it takes to get the job done.

    · Demonstrated ability to grow campaigns.

    · Some awareness of commercial ad serving platforms such as Doubleclick DART. Atlas, etc.

    · Agency experience is a plus

     

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    Alastair Thomson
    Alastair Thomson
    Senior Consultant / Team Lead
    • 0845 475 8859
    • 07468 525232
    • nynfgnve@pbaarpgqt.pbz
    • UK & International: Sales, Affiliate & Commercial Recruitment
    • https://twitter.com/connectdghttps://uk.linkedin.com/in/alastairconnectdg