German Speaking AM


    • Category - Advertising Technology, Campaign Management, Media Sales Digital
    • Salary - Up to £30K
    • Location - London, UK
    • Date Posted - Sep 6, 2017
    • Description -

    The Company

    The Company

    Our client uses Advanced Keyword Technology to segment inventory and improve targeting of advertising to make it more efficient and more effective. On the back $8.5million funding last year they are growing their teams in London, Germany and New York significantly and making a big impact on the market.


    Roles & Responsibilities

    Job Summary   

    The Account Manager is a key role ensuring that the businesses EMEA clients are given excellent client support and that troubleshooting and technical issues.

    This role will liaise closely with the Technical Services and Integration departments acting as their local Account Manager backup and knowledge base. Documenting new issues / procedures as they arise to share knowledge within the AM teams and the wider business. 

    The Account Manager will also support the EMEA Sales team with their Agency and Platform requirements


    Main Responsibilities             

    - Resolving calls/meeting request sessions and provide the solution to the customer.

    - Working with clients to build contextual strategies for advertiser campaigns for our programmatic clients

    - Being able to execute UI client/agency facing and deliver the core principles of our client (demonstrate the UI)

    - Upsell initiatives across your given portfolio of accounts

    - Monitor client campaigns and make optimisation suggestions to maximise their performance

    - Resolve and troubleshoot any technical issues, liaising with technical team and Partner platform support

    - Maintain client details in Salesforce (sales CRM platform)

    - Create new client zones, add new users and other basic admin for systems

    - Maintain the integrity of the customer zones by performing regular contextual segment audits and clean-up

    - Generate client and platform reports, analyse and present findings to sales and the rest of the AM team

    - Manage the Client Services email inbox, dealing with client requests and distributing to the right company personnel

    - Monitor inbox, support in building brand safety, custom positive or negative  strategies

    - Taking ownership of a technical query from initial contact through to successful resolution.

    - Ensure a quality service to the business, meeting the requirement to set up, modify and delete customer configurations as demanded                          


    Knowledge, Skills and Experience Needed


    - In depth knowledge of the Online Advertising ecosystem as well as the programmatic landscape

    - A thorough, structured and rigorous approach to problem-solving.

    - Ability to deal with customers and staff at a technical as well as a non-technical level.

    - Objection handling

    - Excellent client relationships

    - Excellent debugging skills.

    - Basic understanding of JavaScript calls.

    - Working knowledge of APIs.

    - Good interpersonal skills.

    - Analytical, Excel and Powerpoint skills

    - Strong learning skills.

    - Native German language 



    - Experience integrating ad serving technologies.

    - Agile, JIRA and similar project management methodology

    - Previous Agency, Client Services or Tech/programmatic platform experience

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    James Osborn
    James Osborn
    Business Development Manager
    • +44 (0)7471 657504
    • wbfobea@pbaarpgqt.pbz
    • Commercial Recruitment, UK + International Launches