Digital Account Manager

    Overview

    • Category - Campaign Management
    • Salary - £26k - 36k per year + 20% bonus
    • Location - London, UK
    • Date Posted - Jun 8, 2016
    • Description -

    Roles & Responsibilities

    Our Client is a leading programmatic marketing platform that learns. Through artificial intelligence at big data scale, they optimize performance, awareness, and lift across channels for agencies and marketers. At over 1,000 employees strong, their bold and innovative team continues to reach new frontiers while fueling incredible success for their customers. 

    They are currently experiencing an exciting new wave of growth. Today, they rely on their talented employees more than ever before. That's why they empower their staff to make a unique impact by providing them the tools and resources needed to succeed, and they carefully nurture a culture that emphasizes individuality and a healthy balance between work and life.

    JOB DESCRIPTION

    • We are seeking an Account Manager to service the London managed business market, working with our current clients, but also supporting the sales team on new business opportunities.
    • You will ensure success of current running business, delivering first class client service in order to exceed client expectations.
    • This is a rare and exciting opportunity to work with the leading programmatic player in the UK. This opportunity will give exposure to working in a fast paced digital business who is at the forefront of moment scoring, data and innovation.

    CORE RESPONSIBILITIES:

    • Main point of contact for agencies and clients, dealing with any client requirements in a timely manner, and driving the day to day relationship.
    • Manage a book of business consisting of agencies and direct clients.
    • Monitoring performance and delivery against client objectives.
    • Generates and presents post campaign analysis and use it to develop and grow clients’ business.
    • Lead quarterly client business reviews that result in continuous on-going activity.
    • Build bespoke presentations tailored exactly to the client needs.
    • Support sales in developing strategy and future roadmaps that will develop the client partnership whilst maximising the opportunity to increase share of wallet.
    • Communicating to all key stakeholders within the business when relevant and investigating further to find out answers that may not be available within the AM team.
    • Manage on-boarding process of new advertisers within your book of business from internal and external perspective.
    • Acknowledge, respond and resolve client requests in a timely manner.
    • Demonstrate the ability to ask for additional revenue across your book of business based on sound rationale.
    • Understand the product offering and be able to communicate this to clients in a clear and concise manner.
    • Independently build client relationships across your book of business.
    • QA’ing and troubleshooting campaigns throughout the lifecycle.

    Required Skills & Abilities:

    • Client management experience, including proven ability to handle multiple deliverables within tight deadlines.
    • Track record of success in providing exceptional client servicing.
    • Demonstrable ability to take responsibility and accountability, and act on client goals and objectives in a client service environment.
    • Excellent communication skills and the ability to articulate performance analytics at differing levels of understanding.
    • Thrive in a team environment and be able to work with people across multiple disciplines whilst being able to work alone and deliver results.
    • Troubleshooting and problem solving skills, with ability to overcome challenges and deliver solutions.
    • Self-starter capable of thriving in a fast paced environment – able to multi-task.
    • Showing enthusiasm in all areas of the business.
    • Taking a proactive approach in all areas of the role.
    • Strong attention to detail and organisation skills.
    • Excel and PowerPoint skills.
    • Strong understanding of programmatic, attribution, and the overall digital landscape.

    Education/Experience:

    • Bachelor's Degree or equivalent is desirable
    • 1 – 3 years’ experience in Client Services / Account Management in digital or online advertising preferred
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    Margaret Buj
    Margaret Buj
    Head of Digital Recruitment
    • 0845 475 8859
    • 07748 968 150
    • znetnerg@pbaarpgqt.pbz
    • Executive Search, Mid-Senior Level Appointments
    • www.linkedin.com/in/margaretbuj?authtype=name_search&authtoken=xs7f&locale=en_us&trk=tyah&trkinfo=clickedvertical%3amynetwork%2cclickedentityid%3a3008836%2cauthtype%3aname_search%2cidx%3a1-1-1%2ctarid%3a1472898835168%2ctas%3amarg